Novi AMS

I found NOVI based on other association management reviews and after a false start with another system. The onboarding was excellent and our launch was thorough and accurate. We have been using NOVI for about 18 months and the customer service is excellent. They provide self-guided information and are also there for nuisance questions and assistance. The AMS is intuitive and the front-facing experience is simple. Before NOVI we were constantly trying to find work around and recreate the wheel, we love NOVI because it feels like they are always at least one step ahead of us and our needs.

We are a hybrid professional organization with a mix of individual and corporate members.  We went live with Novi in Dec 2021. 

1. AMS selection process: exceptional.  Pete and his team were exceptionally open, transparent, patient, and diligent when answering our questions, providing us with demos, and ensuring that we had an accurate grasp of Novi's capabilities during our AMS selection process.  Our selection process narrowed down to 4 finalists and Novi was a late and uncertain entry but ended up finishing at the top of the pack with a significant advantage.

We are a 501-c-6 with around 425 members and 6,000 records. Novi is our third AMS in seven years; we outgrew the first and the second was basically a terrible experience. So when we read the reviews on this platform about how wonderful Novi is, we were a bit skeptical. We'd "been there, done that" and felt pretty realistic about what we could expect from an AMS system. As the ED I was particularly cautious as having to sell my Board on yet another AMS switch was not something I relished. We have now been with Novi for about a year and we are highly satisfied.

We decided to switch to Novi in March and we are now up and running!  The entire conversion process was excellent. The Novi staff is awesome and super responsive.  The integration with QBO is seamless and incredibly easy to convert.  Process changes were simple and have improved our overall workflow.  Before we decided to purchase Novi I spoke with another customer and he said "Adding Novi was like hiring another employee...".  This is 100% accurate but now that we have converted I would amend this to say, "Adding Novi was like hiring a team of employees!"