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Fails when you need it to work the most

Submitted Mar. 27, 2020
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
1
Customization
1
Version: 
Membership Size: 
1,001-5,000
Industry Type: 
Healthcare
Organization Type: 
Trade Membership
Primary Job Function: 
Convention, Exposition, Meeting Planning
Number of Years Using the AMS: 
1-3 years
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The new email templates and writing are an improvement and as a whole, does what it needs to.  Except when it doesn't.  A week prior to our largest conference, it was erroring out literally every 2 clicks on us.  A month after we purchased a financial integration piece, it was no longer avaiable and we didn't see any refunds, during a nation wide pandeic when we needed to communicate to our membership that is highly effected...it would error out, not allow email drafting/communication or even let us sign in.  You can expect that on a daily basis, you will have issues and that is the most reliable thing about it.