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Collaborative, transparent implementation process with great results

Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
5
Reliability
5
Customization
5
Version: 
3.9
Membership Size: 
501-1000
Industry Type: 
Other
Organization Type: 
Trade Membership
Primary Job Function: 
Operations, Administration
Number of Years Using the AMS: 
1-3 years

Working with Cobalt has been a great experience. Their implementation process was so much better than what we’ve seen with other vendors. Instead of disappearing for months and delivering a finished system all at once, they kept us involved at every step. It felt like a real partnership. They also helped clean up our data during the migration, which made the transition so much smoother. On top of that, their self-service portal has been a game-changer—our members can pay dues online now, and we’ve cut down on all the back-and-forth with paper invoicing. We’re really happy with how everything turned out.