Follow 

Contact

Share

The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Thrilla in Abila! ...or NetForum SchmetForum?

Submitted Mar. 6, 2018
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
3
Customization
4
Membership Size: 
100,000+
Industry Type: 
Other
Organization Type: 
Hybrid, Mostly Individual
Primary Job Function: 
Technology
Number of Years Using the AMS: 
Less than 1 year
Thank Reviewer (0)  
Report Review  

The NetForum Enterprise platform that has been in place at our organization for many years has been reliable, scale-able, relatively easy to interface, and very versatile. The main downside to the application environment is its difficulty in configuration that requires administrator involvement in the most minor of configuration changes. The market for support vendors is rather thin so major customization work gets pretty pricey.

In all, I would say that the platform has been acceptable enough to make it difficult to commit to replacing it. Customer service from Abila has been good and predictable. SErvice levels for hosting have been excellent.