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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Underlying technology good, but support not so much

Submitted Apr. 13, 2018
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
4
Customization
4
Membership Size: 
501-1000
Industry Type: 
Retail
Organization Type: 
Trade Membership
Primary Job Function: 
Operations, Administration
Number of Years Using the AMS: 
4-7 years
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We opted to implement netFORUM after an exhaustive requirements process. The two most serious competitors were Personify and netFORUM. At the time we we had a very complex membership matrix and these two products were the ones who could best handle it.

The two biggest selling points for us after handling the membership complexities were the hosting which did reduce our total cost of ownership since we didn't have to support our own servers, and the ability to do our own customizations. We always knew the support was a little shaky but not terrible.

netFORUM has changed hands a couple of times now and the support is poor. It seems like it takes a long time to get them to understand the resported problem, and resolutions don't come quickly, easily or cheap. Even showstoppers don't seem to get a quick response. Overall the product is pretty good but the support is extremely problematic.