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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

netforum enterprise

Submitted May. 21, 2018
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
2
Customization
2
Membership Size: 
10,001-15,000
Industry Type: 
Healthcare
Organization Type: 
Individual Membership
Primary Job Function: 
Executive Management, Strategic Planning, Governance
Number of Years Using the AMS: 
4-7 years
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our system has been customized and with every upgrade, there are numerous glitches. Things, like password reset, break and are extremely difficult to have fixed. We also have issues with members not being able to rejoin. The difficulty is that for some people it works and for others it does not (the Internet browser is not the issue). Very frustrating. I also don't think the custom reporting mechanism is easy to use. Everything seems to need to be down on the backend.