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Unnecessarily Complicated

Submitted Nov. 14, 2016
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
1
Customization
1
Membership Size: 
101-500
Industry Type: 
Healthcare
Organization Type: 
Trade Membership
Primary Job Function: 
Technology
Number of Years Using the AMS: 
1-3 years
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It is harder to use NetFORUM Pro than it is easy. While I love to use it for CRM, it is not an effective communication and event management tool. Some aspects are user-friendly, but most of the system requires a lot of steps. Their customer service is okay on response time but none of our issues have ever been resolved. It is a very limited, out-dated software.