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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Difficulty with AMS

Submitted Oct. 11, 2017
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
1
Customization
2
Membership Size: 
5,001-10,000
Industry Type: 
Healthcare
Organization Type: 
Hybrid, Mostly Individual
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
1-3 years
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We upgraded to the newest version of the AMS and found that by doing so we are guinea pigs. We have experienced major "bugs" that have significantly impacted our business processes and member experiences, some ongoing for months. These span across accounting, member joins, renewals, rejoins and donation and reporting elements. We are looking at new AMS options.