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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Membersuite is going downhill

Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
3
Customization
3
Membership Size: 
1,001-5,000
Industry Type: 
Other
Organization Type: 
Individual Membership
Primary Job Function: 
Chief Staff Officer (#1)
Number of Years Using the AMS: 
8-11 years

Our experience has been a rocky one.  Membersuite has been struggling to keep staff long enough to reach a sufficient competency level to provide actual support. -We actually had a staff member delete an entire field in our member database. The system is clunky and inflexible.  And expensive.