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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Out of the box association management

Submitted Mar. 1, 2019
Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
5
Reliability
5
Customization
5
Version: 
Membership Size: 
N/A
Industry Type: 
Technology
Organization Type: 
Hybrid, Mostly Individual
Primary Job Function: 
Technology
Number of Years Using the AMS: 
Less than 1 year
Incentivized
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Extends salesforce in ways that make sense for membership and event management. Almost meets all of our needs without much development.

Robust events builder and management. This is something which is absent from our current CRM. I'm not sure if we're going to use the events management but from an admin perspective it is mature enough to handle our attendance for our smaller events.

Great training and support staff!

Nothing to dislike. I do not have experience with other Salesforce implementations so I don't have comparisons.

Consider admin training a must. It was very comprehensive. As someone who had very little Salesforce experience to begin with I now feel very comfortable with Fonteva setup.

What business problems are you solving with the product? What benefits have you realized?

We are moving from an old, antiquated CRM with lots of customization to Fonteva. Because of all of our custom code it was difficult or impossible to upgrade. Fonteva handles the development here so we will not have to worry about it!