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Is fine for what it is designed for, but is NOT an AMS

Submitted Jul. 8, 2019
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
4
Customization
2
Version: 
Membership Size: 
15,001-20,000
Industry Type: 
Other
Organization Type: 
Hybrid, Mostly Individual
Primary Job Function: 
Chief Staff Officer (#1)
Number of Years Using the AMS: 
1-3 years
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to collet data and keep it in one place is fine - and the add on tools for fundreaisng are good too, but as an AMS trying to keep all the data needed to maintain a 20,000 strong membership base - the system falls over.  RE is clunky at best and downright unfriendly at best. I would think it would be a good add on to an existing AMS - or as a straight fundraising tool, but on its w=own it fails to deliver - and as a previous reviewer said - you takes a lot of training to understand where this program is coming from.