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Novi Review

Submitted Aug. 7, 2019
Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
5
Customization
4
Version: 
Whatever is the latest....Novi is awesome and always updating!
Membership Size: 
1,001-5,000
Industry Type: 
Housing and Real Estate
Organization Type: 
Trade Membership
Primary Job Function: 
Professional Development, Credentialing, Knowledge Management
Number of Years Using the AMS: 
1-3 years
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We have been so pleased with Novi from the very beginning.  We migrated from a differnt AMS in December of 2017.  Every step of the onboarding, training and migration process was exceptional.  They really made our team feel like we were their only customer.  The Novi team was fully accessable and extremly responsive.

Since migration - they demonstrate their commitment to continuous improvment and are constantly rolling out updates based on our needs.  They continue to be responsive to questions and issues as they arise.

In my time at our assocation (11.5 years) I have used 3 different AMS's.  In my opinion, what sets Novit apart (besides the obvious superiority of the system) is their customer service, incredible responsiveness and commitment to the user experience (both ours and our members).

AMS Response

And this is why we do what we do ... to hear stories like this from the organizations that join us. Superior system + superior customer service = a better experience for the members and for the staff. Words like this pour additional fuel on the fire we have for helping associations grow and thrive.