AA/ACGI has it's limitations
We've been with AA/ACGI for over 3 years now. While the platform has many features, it has become pretty stale - especially in 2019. To make a change, oftentimes we have to update it in 3+ places, which can be pretty frustrating. Also, the system is not very intuitive. We often receive many complaints from members who struggle to join/renew online.
I realize this isn't just because of AA limitations, but would love it if ACGI support staff offered more "solutions" and better suggestions, rather than charging a lot of money for simple fixes/issues. In our experience, they tend to overcharge and under-deliver.
On the bright side, the staff is very friendly and hard-working. They are pleasant to work with but it often takes a LONG time to receive a quote or have issues fixed. They also have a great conference which is helpful to clients.
