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The right system for us

Submitted Dec. 18, 2019
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
5
Customization
5
Version: 
Hosted
Membership Size: 
1,001-5,000
Industry Type: 
Government
Organization Type: 
Individual Membership
Primary Job Function: 
Chief Staff Officer (#1)
Number of Years Using the AMS: 
4-7 years
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We have been with JL System since 2014.  What attracted us is the integration of the AMS with the JL Systems hosted website and their abstract submission system.  They are very cost effective.  I have worked with several other AMS systems spent way more money and gotten way worse service.  Since we have been with JL System's they implemented a service ticket system which has improved their response time.  They listen to their customers, make system wide inhancements that everyone benefits from.  Their abstract submission system is very strong.  They also easily accept and work very well with us to integrate with other products such as Higher Logic e-mail and communties and our event App.  I would recommend J.L. Systems NOAH product.