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Personify

4 Reviews

Customer Service
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
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Personify is the market-leading Constituent Management and Engagement (CME) platform that empowers nonprofit organizations to better engage their constituents, maximize revenue and optimize operations. For over 20 years, Personify has served as the technology foundation for organizations of all sizes from the largest associations, charities, YMCAs and JCCs to emerging nonprofits.

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Customer Service and Customer Relations are Terrible

Customer Service

Ease of Use

Reliability

Customization

Customer Service and Customer Relations are Terrible

We've been on Personify for 10 years. The year we launched was when TMA Resources was bought by Personify. Everything went down hill since then. In fairness, the system was probably too large for our needs, but this doesn't excuse the lack of responsiveness for addressing tickets. Our contract doesn't allow them to reclassify severity, thought they do this all of the time to buy more time (we are very diligent about not overstating severity).

Submitted Jun. 4, 2024

Number of Thanks: 0

Personify360 Legacy AMS

Customer Service

Ease of Use

Reliability

Customization

Personify360 Legacy AMS

The version of Personify that we use has been around a long time. This review is not for their most current product, which we do not have and cannot review. If you are looking for a review of Personify Cloud, this may be marginally helpful.

Submitted Mar. 7, 2022

Number of Thanks: 0

Robust, but you are more on your own than you'd think

Customer Service

Ease of Use

Reliability

Customization

Robust, but you are more on your own than you'd think

Personify does what it says it'll do, but even the smallest organization is going to need at least 1 IT or IT-minded staffer to know it inside and out or else you'll be asking for help every time you want something more than a new product added. Support is inconsistent at best, non-existent at its worst. If you know who to talk you your tickets are expedited. Otherwise you'll be waiting at least 1 business day for a ticket whether it's Low, Medium, or High urgency.

Submitted Nov. 10, 2020

Number of Thanks: 0

A good database, poor ecommerce

Customer Service

Ease of Use

Reliability

Customization

A good database, poor ecommerce

This system provides everything you'll need to recor4d your members' activity. It is extremely configfurable and relatively easy to use even for non-techies. How their eBusiness module is a very poor complement. Use something else if you can.

Submitted Apr. 29, 2020

Number of Thanks: 1

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Personify

4 Reviews

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Customer Service and Customer Relations are Terrible

Customer Service and Customer Relations are Terrible

Personify360 Legacy AMS

Personify360 Legacy AMS

Robust, but you are more on your own than you'd think

Robust, but you are more on your own than you'd think

A good database, poor ecommerce

A good database, poor ecommerce