Raiser's Edge is a robust AMS with a lot of capabilities, but not very intuitive. In order to fully take advantage of all it can offer, you need a lot of training.
Raisers Edge is user friendly when seraching for members, updating member information and adding memberships. This system is not so friendly with pulling list for membership, certain districts or regions, dropped, lapsed or new members, etc. The process was very confusing and hard to minipulate.
I used Raiser's Edge at my old organization for nearly eight years. The system was implemented without a consultant guiding our staff so we basically just asked for whatever we thought was best. I loved the automation and batch entry for payments, but the best part of the system was no doubt the query and export features. We could query from the broadest fields down to the most granular detail, allowing me to find any entry, person, or payment I needed. I miss the days of having this system.
