When we set out to find a new AMS, we looked at a number of companies but found Weblink to include a lot of what we needed. We are an organizational based association (as opposed to an individual) and were pleased we could have a company as the member along with having the company's employees tracked on their level of interaction. The demo was done very well and were shown the system's full capabilites which appeared to be staight forward and fairly intuitive. Transitioning from what the "sales" team told us to the operational side of things were a different story.
Very limited because there is no way to customize. On boarding was challenging because they didn't seem to understand our membership model. More geared toward serving Chambers of Commerce rather than Associations who have individuals as members. We would like to gather more demographic data from our members but have been told there is no way to add fields to collect basic information such as ethnicity. We are resorted to work-a rounds such as gathering data through our online community instead using of the database.
Unfortunately, WebLink Connect was built for Chambers and our predecessors did not know this when they chose this AMS. Only recently has their customer service started to improve. We have had to "rig" a good portion of our procedures. We will not be continuing our contract.
Overall WebLink has provided us with "work-arounds" for many of our issues. We have found that as our organization is growing and changing, there are features we want out of our database that we find just can't happen. Maybe if we were an organization that is steady and not updating and changing our processes we would be happy with this database.
This system is hard to learn, hence the reason you have to complete the training "Weblink University", before using it. We were promised a lot during the sales demo, only to find out certain things weren't possible.
