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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Definitely Could Use Improvements

Submitted Apr. 29, 2015
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
3
Customization
1
Primary Job Function: 
Professional Development, Credentialing, Knowledge Management
Number of Years Using the AMS: 
1-3 years
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This system feels very old school. Our association has provided a number of ideas on how to make the system more efficient for our needs and have either been charged for the idea's implementation (which seems would benefit other organizations!) or have just been told it's "not possible." Certain staff are extremely helpful while others are not - it really depends who you get on the phone. Our biggest frustrations have been the lack of innovation, that the system is really not user friendly from the back end, and being nickle-and-dimed for seemingly all support questions. Everything seems backward and more confusing than it needs to be.