Follow 

Share

The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Substandard Software

Submitted May. 9, 2017
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
4
Customization
3
Membership Size: 
1,001-5,000
Industry Type: 
Other
Organization Type: 
Individual Membership
Number of Years Using the AMS: 
4-7 years
Thank Reviewer (0)  
Report Review  
While MM is reliable and has given us the ability to store historical information, it is far from cutting edge. In fact, it doesn't even keep up with basic technology. It offers websites but no mobile friendly features, any programming you need has to go through their developers and it'll cost you, implementations like making the software Windows 10 compatible is charged back to the customers ($5,000) and just try getting them to initiate monthly payment options. While the basic AMS software is decent, the poor customer service and behind-the-times supporting software leaves a lot to be desired.