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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Membersuite is trying but will they get there

Submitted Aug. 25, 2017
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
4
Customization
2
Membership Size: 
501-1000
Industry Type: 
Other
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
8-11 years
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Short version is that Membersuite has a lot of features that we don't use either because they are half baked or better done in another system. Sometimes I just cant tell if we are using the system wrong or the system is just not good. It is ok at the basics but I have had a hard time wrapping my brain around how Membersuite looks at things. It seems like its designed by a software engineer and not a person who actually manages an association and works day in and day out in the software. They have recently been adding a lot of management staff and seem to be committed to smoothing out some of the issues, I just cant tell if they are ever going to be able to get there. If Membersuite's logic clicks for you, then you will probably really like it. If the logic evades you like it does me, then you will struggle.