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Does not do what we need it to do

Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
4
Customization
1
Version: 
the current one
Membership Size: 
101-500
Industry Type: 
Natural Resources / Environmental
Organization Type: 
Trade Membership
Primary Job Function: 
Operations, Administration
Number of Years Using the AMS: 
Less than 1 year

The product in itself it okay. It has a few good features. However, it is rigid and MemberSuite do not want to work with your on customization. We are having to find a new product for our backend as this one isnt good. They also get lots of kickbacks from Bluebird, hence not having payment options like Paypal available.