MemberSuite Review

I inherited MemberSuite at the small staff association at which I work. Having come from Aptify and Salesforce environments, I am used to working with large scale AMS systems. But I am also used to being able to find decent documentation and online help to answer questions.  MemberSuite falls way short on that .... entries in their help system are blank or have non-directive information; their help desk is slow and inconsistent, and general terminology in the system is at times out of line with generally accepted association management practices.  The system is slow, we had issues with email deliverability, and some help requests have been unaddressed for more than six months.