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Keep on looking. . . .

Submitted Sep. 13, 2021
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
2
Customization
2
Version: 
Membership Size: 
1,001-5,000
Industry Type: 
Healthcare
Organization Type: 
Hybrid, Mostly Trade
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
Less than 1 year
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NOAH is one of the clunkiest systems I have ever used in my 30+ years as an association executive. Their customer service is slow to respond; service requests and upgrades come at an additional price, and the system is antiquated. It takes a long time to add a record and to make changes to existing records. We've had to utilize other systems as NOAH is unable to meet our needs; as a result, these systems don't communicate with each other which makes data management a nightmare. If you need a basic system without any bells and whistles, then NOAH might be worth looking at but for our needs, it's just not effective at all.