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Powerful System with Top-Notch Customer Service

Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
5
Customization
4
Version: 
Most current version
Membership Size: 
101-500
Industry Type: 
Education
Organization Type: 
Trade Membership
Primary Job Function: 
Operations, Administration
Number of Years Using the AMS: 
4-7 years

Our small nonprofit's use case was that we were keeping contact information, event information, committees, and email lists in different places. We chose MemberSuite in part because we could select which modules we needed at the time, and add as needed. Another important feature was the system being cloud-based, and available to unlimited users at our organization. We ended up using MemberSuite not only for membership renewal/invoicing, but for event registration and sponsorship invoicing. Having event, communication, and engagement information in one place empowered our staff to make informed decisions about outreach. In five years using MemberSuite, the system has grown with us, and we've customized only very little and been able to use the out-of-the-box capabilities mostly.