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Process Simplification and Tight Integrations

Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
5
Customization
4
Version: 
3.10
Membership Size: 
1,001-5,000
Industry Type: 
Education
Organization Type: 
Hybrid, Mostly Trade
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
4-7 years

After a decade with our previous AMS, we realized we needed a more flexible and scalable solution to keep up with our evolving organizational needs. Cobalt's Engagement Dynamics stood out for its ability to integrate seamlessly with other best of breed systems. We have integrations with Braintree, CMR for event management, ClickDimensions, Higher Logic THRIVE and Informz, and Zoom, as well as our website's content management system. 

What truly set Cobalt apart was their commitment to understanding our unique requirements. They tweaked the product and added custom solutions that fit our processes perfectly, allowing us to efficiently manage everything from event registrations to member engagement. The level of support and responsiveness from the Cobalt team helped make the transition smoother. We have a unified system that met our initial needs and continues to evolve as our needs transform.