MemberSuite Review

We utilize MemberSuite as a database for members of our organization. We have the bookkeeping end on our side and they have access to their Member Portal with MemberSuite. Learning the basics of MemberSuite was not challenging, but getting the hang of the more involved aspects of MemberSuite can get more convoluted and may need more practice. There are so many different pieces of MemberSuite that can be utilized that can benefit our organization, and once mastered, are extremely helpful. Thankfully, they have the Sandbox, which is an extremely helpful tool for getting repetition of movements in without actually messing with any real data. Their customer service is amazing and they have an incredible support team that is quick at answering tickets. They always ensure that they get the big picture of what is going on and even take videos of their screen to do a "walk-through" for visual aid which is extremely helpful. MemberSuite does struggle with downloading large reports and will time out if they're too big, but we've found that breaking reports up into multiple sections can be helpful. Also, being able to customize fields for each page is extremely helpful so that we can tailer our Organization 360, Individual 360, etc. to precisely what we need. This ensures that MemberSuite is extremely customizable and everyone can dial in their particular set of data collected using those fields.