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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Always Getting Better...

Submitted May. 30, 2017
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
4
Customization
4
Membership Size: 
1,001-5,000
Industry Type: 
Other
Organization Type: 
Individual Membership
Primary Job Function: 
Finance
Number of Years Using the AMS: 
1-3 years
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We have been using MemberSuite for about 1 1/2 years. Like any major change in operating systems (AMS); you can expect some bumpy roads. It took a while for us to get into a position where we were working well with MemberSuite's customer support. Once that was resolved, we have been moving through all of our questions and concerns by having weekly meeting with our customer service representative. MemberSuite seems to be making some big changes in overall structure and usability. We look forward to continuing on this path with MemberSuite.