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Amazing Partners with a Great Product!

Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
5
Reliability
5
Customization
4
Version: 
Membership Size: 
501-1000
Industry Type: 
Food / Hospitality
Organization Type: 
Trade Membership
Primary Job Function: 
Other
Number of Years Using the AMS: 
15-20 years

We have worked with Matrix for over 15 years.  Throughout the entire process, they have taken the time to learn about not only our database needs, but to also learn about our organization's culture.  They know all our key users and decision makers.  One of my favorite things about their product, MatrixMaxx, is the way they constantly upgrade the core product and don't leave any clients behind.  In almost every quarterly release will be something standard for every customer, as well as any customizations that have been fully tested.  And all the personalized training, as well as their online help guide, makes using the product very easy.  The MatrixMaxx database is very instinctive for new users, simply follow the workflow and fill in the blanks.  Overall, an excellent product offered by an amazing support team.