TCS Software Review

TCS customer service is hit or miss. At times, issues are handled quickly, but often weÕve had to wait days for promised resolutions or explanations about issues, if we receive a response at all. They put a lot of effort into making our staff recognize that itÕs always our fault and their staff and program is entirely blameless. Another very sore spot is that when we call to ask if there is a way to accomplish something with the software, we generally are challenged about why we want to do what we are trying to undertake. If they donÕt like the response or find the task important, they are of no help Ð they donÕt realize that they should not place themselves in the position of calling the shots on how we run the association and serve our members. The TCS Prevail program isnÕt what I would call intuitive and, frankly, itÕs difficult to teach to new employees. Additionally, their training consists of the bare minimum basics. Pulling information for various purposes from the registration module can be a challenge. While the company uses their legislative and education-tracking modules as attractive additions in their sales pitch, the functionality of both falls short of desirable. Customization is not encouraged Ð period. They insist they know what associations need and if they donÕt find it important, it is unlikely to happen. Based on what weÕve encountered with the TCS Prevail package, our association is considering other options.