The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

AMS - Get's the Job Done but Doesn't Wow

Submitted Jun. 19, 2014
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
4
Customization
3
Primary Job Function: 
Technology
Thank Reviewer (0)  
Report Review  
We run the Avectra Netforum Pro product. Working in the REALTOR¨ space and AMS needs to be extremely flexible to meet all the different operating styles of REALTOR¨ associations. In some areas Avectra succeeds, in others it doesnÕt stand up. Since switching to Netforum Pro our dues billing has been a struggle. While each year it gets better, itÕs not where we need it to be. At the same time, we were never able to have an API with our national database with our former AMS. We have an API with the Pro product. Staff updates a member record locally and our State and National databases update, which saves staff time. The most glaring issue in my book is the Support. Many of the phone support staff doesnÕt know AvectraÕs REALTOR ¨specific functionality which causes delays in finding solutions to REALTOR¨ issues. General tickets can also take an extended time for solutions to be proposed. Moving our database offsite has given staff the ability to access information from any computer with an internet connection. This enables a very flexible working environment and removes the need for disaster recovery. This is a big plus in my book. Overall, Avectra works but doesnÕt blow me out of water.