AMS Good Fit for Some, Not for Others
There have been a lot of challenges with this system for my group. First, it is highly customizable so can really be 'bent' to meet any need. The downside to that is that you need full-time staff to both implement that and manage it. You also need to invest heavily in training for these folks, initial training was over $10,000 for one person to learn most of the developer tools, will be another $5000 to learn the rest.
By far the largest issue we have experienced is with support and the release of 'buggy' upgrades. We have yet to have a software release that was not fraught with issues or unintended regression errors. The staff referred to it hidden and undocumented features that would inevitably cause issues or break whole processes. Any major version upgrade would easily take 100 plus staff hours and the one from 2011 to 2013 was halted after a year of trying do to the numerous issues with the baseline features. Even one of the support folks said of some features "we do not want to talk about that feature as if users take advantage of it menus will disappear and while data is not lost, getting menus back are very hard".
If you have dedicated technical people who can develop, implement and upgrade and need a lot of customizations, this is an excellent tool. Understand that customizations are not without risks, they require reapplying or fixing after each software upgrade.
