AMS Good for low cost
Submitted Aug. 11, 2014
Review Updated in email sent 8/19: We have the GO version (least expensive) of Timberlake and pay $129/month for the CRM and Store. For a small organization that does not do complicated events, high level analytics, sales force like tracking it performs well. You must learn by using. There is limited training so it takes time to figure things out. The system lacks "helps" if you mouse over and there are Timberlake logic details which need to be learnedÃso you need to use everything and test to be sure you did not accidentally check a box and cause problems. We would prefer to know everything but you just get basic training. You have to discover issues and ask. Support is ok but not very speedy. Everyone is very nice when you reach them. There is a ticket system for problems and you must fill out tickets for everything. You may get scolded if you call and did not fill out a ticket. This can be annoying when there is a system failure. You cannot upload prospect lists in Go although we hear changes are coming so maybe some of our issues will be fixed. It is generally reliable. There isn't a basic join mail list. A prospect must complete a form like someone who wants to be a member. We think this is a real pain for someone who just wants to be on your mail list. All we want is name, address, email, job function and so we had to create a form separately and manually enter those interested into the CRM. Also non-members who attend our programs are not automatically added to the CRM. We have to manually add them. So there is not a link between the CRM and Registration of non-members. You cannot customize emails to member types when a new member joins. Everyone gets the same text in the email. We want to include special offers at times with a registration so we canÃt unless we are giving the offer to all members. So we work around things due to the limitations. In general for what we pay it is good as the registrations come in easily although we don't get enough information on guests. It can't handle more complicated events like golf or our conference. If you need a system to collect your membership data and register attendees for basic events then is works well. We have only had problems (conference registration system) when we tried to push the system beyond its capabilities. The reports are comprehensive. We do not use it for any accounting so I canÃt comment on that.
