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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

AMS is hit or miss

Submitted Jan. 7, 2015
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
2
Customization
3
Primary Job Function: 
Sales
Number of Years Using the AMS: 
Less than 1 year
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MS is easy to learn but doesn't have the customization preferred. Although it is easy to learn, the way it is designed doesn't make a lot of sense in many instances. There are far too many clicks required to get to information needed and it is difficult to link data together correctly. The saved search options are broad and very easy to tweak which makes pulling reports quick and easy. The system runs very slow and has errors far too often.