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AMS is reliable but hard to navigate and customize

Customer Service
2
Ease of Use
3
Reliability
4
Customization
3
Membership Size: 
1,001-5,000
Industry Type: 
Healthcare
Organization Type: 
Individual Membership
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
Less than 1 year

It has served well to complete the basic functions but when we want to expand or customize something new, customer support doesn't seem receptive.