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An AMS that understands Trade Associations

Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
5
Reliability
5
Customization
4
Version: 
21.3
Membership Size: 
101-500
Industry Type: 
Manufacturing
Organization Type: 
Trade Membership
Primary Job Function: 
Technology
Number of Years Using the AMS: 
1-3 years

We wanted an AMS that was easy for all staff to use and did not require significant upgrade costs every three to five years.  The AMS is updated four times a year at no extra cost, and you are provided a full year of support during your first year.  A complete API integrates with your CMS, and we have taken advantage of that integration to provide custom member service solutions.  The vendor offers an opportunity for all clients to provide feedback on future updates.  Free Q&A sessions are available every month, allowing both veteran staff and new users to ask questions about the product.  Entering our third year, we are happy with the value and future of the platform moving forward.  Client satisfaction is a priority.  When in-person meetings were not possible, they stepped in almost immediately and provided a virtual meeting solution.