AMS was oversold!
Submitted Apr. 27, 2015
The sales pitch was definitely more polished than the actual product we received. Many of the features we were told were "coming" have not arrived (18 months after deployment). Tech Support is poor. The tech team is not large enough to provide fast/timely support. We had to wait over a month to have a favicon uploaded to our site. Something that normally takes a couple of minutes. Ticket portal is less responsive than simply emailing a tech member. Even then a request can take a while to be resolved. We had to wait over a month to have issues with our email marketing tool resolved. This was a huge problem because we were unable to communicate with our constituency for a long time. Not good for business. Email marketing is amateur. Free solutions such as MailChimp have much more robust features than what's offered through TMS. Simple features such as viewing scheduled emails are not available (you just have to keep track). Canceling or modifying a scheduled email cannot be done by the end user. You have to call TMS who then has to contact a third party to cancel an email. This is an issue if you realize after business hours that your email needs to be changed/canceled. Saving templates is also too difficult. It's best to just keep the template offline and use a HTML coding software to create your email and then just upload the file. Something you would never have to do with a proper email marketing solution. In our experience, membership dues was not as easy as they made it seem. Granted, we have a complex system for how we charge our members dues, but we were upfront and honest about it and were told that the system could easily accommodate us. Surveys and Custom Forms. Like email marketing, this is handled by an outside module. Thus reporting cannot combined with data from our database. While the forms module indicates that you could connect certain fields (like drop downs) to your database, this is actually not the case. You either have to make that an open text box or you will have to populate your options manually. Member Management Adding members via CSV or some other method for large scale is not an option unless you send it to the tech team, which may take a while to be resolved. Online Store While this is an option, it's not very customizable. It makes the shopping experience unfavorable.
