Follow 

Share

The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Association Manager by Custom Data Systems

Submitted Dec. 9, 2014
Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
5
Reliability
5
Customization
5
Primary Job Function: 
Technology
Thank Reviewer (0)  
Report Review  

This AMS is unique in that the company focuses 100% on the State CPA Society industry. It started out as a custom AMS being built for one state, and ended up being adopted by over 40 other states. The company seems to be more concerned with solid products and awesome customer service and less with flashy new technologies and marketing. The system has a very simple SQL database under the hood that can be easily understood for custom queries and even bulk data updates. It is developed with .NET technology but does not run in a browser. It requires the installation of a client package which may seem less sophisticated than running in a browser, but provides a fast and simple interface. There is a standard API, but the company will custom build any type of integration that is desired. The downsides are that the company does not focus on marketing and flash, which can make it a hard sell. They are a very small company and there are some risks that go along with that. The overall direction of the product is determined by client votes, which could be a plus or a minus depending on how you look at it. The upside is amazing customer service that would be hard to match anywhere else. Customization appears to only be limited only by how much you have to spend on it. Hourly rates are relatively low and they seem to be very efficient in that they accomplish a lot of work in a short amount of time.