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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Bad customer service

Submitted Oct. 15, 2014
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
4
Customization
3
Primary Job Function: 
Finance
Number of Years Using the AMS: 
Less than 1 year
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Memebersuite is not a super intuitive AMS for running more advanced reports. And whenever one calls customer service there is a lot of attitude about not being able to do it ourselves. Just yesterday, after struggling to enter many people manually, our receptionist called one more time, spoke to a different person, and they informed her of an auto upload feature!