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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Big Potential but Company Growing Too Fast

Submitted Mar. 23, 2015
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
2
Customization
4
Number of Years Using the AMS: 
4-7 years
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We started using MemberSuite in its infancy as a company. We were thrilled by the level of customization that was available, and many of the features increased efficiency and communication with our volunteers. Unfortunately the company grew rapidly and had a difficult time keeping up with customer needs. The owner Andrew Ryan has done a good job trying to keep the communication going with his customers, but at the end of the day, we have experienced poor customer service now for nearly 2 years now and its time for us to move on.