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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Bulky and complicated, but it works, usually.

Submitted Dec. 1, 2014
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
2
Customization
2
Primary Job Function: 
Communications, Public Relations, Publications
Number of Years Using the AMS: 
1-3 years
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Perhaps it's related to the size of our association (we're small: about 8 staff, 1,800 members and without a true database expert), but netForum seems to be overly complicated when it's working as it should and frustratingly buggy at times. From windows that don't open at the right size making it difficult to edits in the CMS module to really complicated processes for creating products and events it's difficult to value all the good stuff netForum does. The UI on the member side is no prize, either. That said, it does, at the end of the day, provide what you need, detailed member records, ecommerce services, event management etc. etc... It's all just wrapped up in a complicate, bulky and frequently buggy interface.