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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Buyer Beware

Submitted Nov. 13, 2018
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
1
Customization
4
Membership Size: 
15,001-20,000
Industry Type: 
Other
Organization Type: 
Hybrid, Mostly Trade
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
1-3 years
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Our organization has used Altai for 1.5 years. The base product - Dynamics 365 - is fine. Altai's overlay has some details which make life easier for associations. The customizations work well but their staff does not know how to document details which forces you to go back to Altai in a billable scenario when things break. There is no product documentation anywhere - none. Performance is a mixed bag: the Dynamics 365 service is ok but the underlying services like Azure, etc. go down frequently. 

They key issue is when you go online. They do not have the skills, staff or expertise to develop an online solution. Our site has been down over a year and nobody at Altai knows how to fix it. 

If we could start over, we would not use Altai but would go with Dynamics 365 and pay a Microsoft-certified partner to build out what we need on a custom basis. 

AMS Response

Thank you for the feedback. We are very sorry about your experience and want to help you. Here are some notes for your consideration:

  1. We have a customer excellence team that will correct any issue you have without charge. Because this post is anonymous I can't contact you, but I encourage you to call me directly, and I’ll get this fixed or revamped ASAP. I’m only a phone call away.  
  2. To our knowledge, no clients have been down for a year, and we have found Azure ultra-reliable. I will dig into the details and make it a priority to fix this for you. 
  3. We have a huge set of documentation in our customer user group Base Camp web portal. If you haven't yet logged in, I encourage you to do so. We have many videos also available there, and we have tons more technical documentation available upon request.  Let us know what you need.

I want to help you, and I feel that if we can talk directly, I can make you as happy as the other clients below. Please call me.

Again, thank you for the feedback.  It really helps and makes us better!

 

Mike Frye   

240 277 3136 (Feel free to call 24/7)  

mfrye@altaisystems.com

Partner

Altai Systems, Inc. 

Via ReviewMyAMS we have offered to send a free customer excellence team to this client but have had ZERO response in 8 + months.  We have reached out to all our clients and we cannot located this client. We would do this for any client!   Our offer to fix these issues still stands.

Again, thank you for the feedback.  It really helps and makes us better!

Mike Frye   

240 277 3136 (Feel free to call 24/7)