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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Cheap fix for small associations

Submitted Oct. 30, 2018
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
2
Customization
1
Membership Size: 
5,001-10,000
Industry Type: 
Healthcare
Organization Type: 
Individual Membership
Primary Job Function: 
Communications, Public Relations, Publications
Number of Years Using the AMS: 
4-7 years
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My association has been using YourMembership for our AMS for roughly 4 years. It is a cheap bandaide for any association who has a small budget. 

Customer Support:

  • Dozens of support tickets throughout the years
  • Several tickets eventually were closed by our staff because issues were never resolved
  • When serious issues on YM's end that caused major features of our website to not work - the only way we eventually got customer support was to submit Facebook comments on YM's public page and using Twitter (after calling them repeatedly and submitting support tickets)

Front End Search:

  • YM uses Melissa Data which causes numerous issues for our members who want to appear in search results on our website. If an address does not fit a specific format - they are excluded from search results which is one of the major reasons someone joins our association.
  • Front End Search - several times a year, this feature does not work at all which causes additional work for our staff and loss of revenue
  • The public version of a member's profile - extremely underwhelming in design/features

Customization:

  • Little to no customization throughout the front and back end
  • Page layouts are cookie-cutter and regardless of additional HTML/CSS - there are still limitations

Responsive Design:

  • Forget it - non-existent 

Other Features:

  • Front End Calendar - There is no ability to search by date/subject/location - you can only look by numerical order of dates which causes members/the public (even staff) to scroll through a dozen + pages to locate a workshop. This causes additional work for staff. 
  • Member Only Section - Difficult to navigate (for members and staff). Members rarely use any features. 
  • Membership Renewal - In the past several months - we have received dozens of complaints on the inability to complete a membership renewal online through YM. The member gets "looped" back to their profile when attempting to renew which causes angry calls to our office and loss of revenue due to member frustration.