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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Chief Technology Officer

Submitted Mar. 12, 2018
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
3
Customization
1
Membership Size: 
1,001-5,000
Industry Type: 
Charity
Organization Type: 
Individual Membership
Primary Job Function: 
Technology
Number of Years Using the AMS: 
1-3 years
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When our organization selected Nimble as the AMS, they were hoping to also use the Salesforce Enterprise platform as a CRM, fundraising and development tool, and business operations where they can track leads and opportunities. However, Nimble had limitations due the person account model. Currently, we only using Nimble as the AMS and other programs in the organization are forced to use excel and access to manage functions that could be handled by Salesforce. Customizing Nimble or our Salesforce environment has been difficult because the system is locked down. Also, they charge clients for every small enhancement that should really be part of the product development.