Follow 

Share

The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

CitySoft CE Donation Program

Submitted Sep. 21, 2015
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
1
Customization
2
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
1-3 years
Thank Reviewer (0)  
Report Review  

Our small organization signed up for CitySoft / Community Enterprise's Donation Program. We thought it was going to be perfect for us and fit within our budget. We thought it was going to integrate our membership, event registration, email distribution and lists, and webhosting under one umbrella. Well, it wasn't very expensive but it has been a nightmare. After years of trying to make it work, we now are using a separate event registration system and have started to use Constant Contact for some communication. Everything is very buggy. And, upgrades are made all the time but our experience has been that they interfere with functions that were working fine rather than improve the product. New features are added but they are never what we want. I would not recommend it.