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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

CiviCRM is a great OpenSource solution, but not for everyone

Submitted Aug. 16, 2017
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
4
Customization
5
Membership Size: 
1,001-5,000
Industry Type: 
Other
Organization Type: 
Individual Membership
Primary Job Function: 
Executive Management, Strategic Planning, Governance
Number of Years Using the AMS: 
4-7 years
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We have been using CiviCRM as the basis for our association's CRM and online member services for six years. We use a complete open source solution, combining CiviCRM with Drupal for the CMS. Overall, CiviCRM is a fantastic product ÐÊit comes with no licensing cost, is very powerful, is entirely customisable, and is geared towards non-profits. However, as with many self-hosted open source products, it requires a considerable amount of development and maintenance to fit your needs. Smaller associations might find that the system is an almost perfect fit, and larger organizations will likely have the resources to customise it as needed. Small to mid-size associations with more complex needs that do not necessarily have the budgets for full customisations, might however struggle with CiviCRM as a solution, as even smaller customisation can quickly become problematic.