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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

CiviCRM requires ongoing coding investment

Submitted Dec. 21, 2015
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
3
Customization
5
Primary Job Function: 
Executive Management, Strategic Planning, Governance
Number of Years Using the AMS: 
1-3 years
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We use CiviCRM with Drupal. As an open source software, we are supportive of the community aspect of Civi however we have reached our breaking point with it. We have not had an internal developer on staff or even an affordable consultant for over one year and without that person available to address coding issues/conflicts, we find we spend more time working around the glitches to make it work. Great idea but if the organization doesn't consistently invest in a staff person to maintain/fix it and ongoing training and development for other staff, it becomes too much.