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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

CLS Hits the Mark

Submitted Nov. 12, 2014
Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
5
Customization
4
Primary Job Function: 
Executive Management, Strategic Planning, Governance
Number of Years Using the AMS: 
4-7 years
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We used a system, CLS, from CoolLife Systems. We changed from Sales Force to CLS and the transition went extremely smooth. CLS was responsive to all of our needs and requests during the implementation phase. As we found things we wanted to have, they were more than willing to do the work to make it happen. They now have version 4.0 out, and most all of the recommendations we made have been included in the newest version. The customer service is excellent, and they are always willing to work with you on any issue. I would highly recommend them to any association, and especially small staff associations who do not have programmers on staff or full time IT people.