The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Clunky and Difficult

Submitted May. 1, 2014
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
2
Customization
3
Primary Job Function: 
Membership, Customer Service, Data Entry
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As someone who walked into my position at our association a few months ago, and have been avidly trying to learn how to use our AMS as a function of my daily activities, I have to say I'm disappointed. I did not have anything to do with bringing this software to the organization, but I have been looking at all of the options I can find so that I can help move us away from it. It is very difficult to learn to use, not at all nimble or mobile, and often has search and populating issues. It requires a lot of extra time connecting profile pieces that should be able to co-populate, and it is incredibly difficult to run consistent reports. I cannot speak to the set up of this system, and that may be part of the problem, but if the AMS touts its ability to track 90 different data points, it should also make it possible to customize reports on the data points we care most about. So far my experience running the pre-set reports has been frustrating at best. The software that is supposed to support our organization and automate a large part of my job requires so much time to use correctly that I would almost prefer using an excel spreadsheet.