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Clunky, Cumbersome

Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
2
Customization
1
Membership Size: 
5,001-10,000
Industry Type: 
Other
Organization Type: 
Hybrid, Mostly Trade
Primary Job Function: 
Chief Staff Officer (#1)
Number of Years Using the AMS: 
Less than 1 year

The i4a platform is very confusing. Everything seems to be hard to find, or take more effort than it should. Even simple updates to a member record requires clicking on multiple screens. The platform moves very slowly too.