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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Connectivity was really important

Submitted Sep. 19, 2018
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
5
Customization
5
Membership Size: 
1,001-5,000
Industry Type: 
Other
Organization Type: 
Hybrid, Mostly Individual
Primary Job Function: 
Finance
Number of Years Using the AMS: 
4-7 years
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We rolled MemberSuite out in 2015 and have continued to build upon the easy to use integrations through API. After coming from netForum we needed a system that was easy to integrate with other systems (live floor plan sales, paper sales, etc.). After allowing our third-party vendors access to the back-end of MemberSuite they all agreed that it would be much easier and more robust to connect to. We now have integrated all of our other systems fluidly. Live floor-plan sales connected with eShow, our online journal connected with Allen Press and our online technical papers through Metisentry. The SSO and API allow our users to have 1 password to log in seamlessly and access all of our systems. We are excited to roll out HigherLogic's community centers next! MemberSuite has it's growing pains as all AMS seem to have. However, they continue to keep us in the loop on their projects as they continue to grow and revamp.